1 reviews | Active since May 2013
Bad Service / Damaging My Phone
I booked my phone in at MTN Gardens Centre for Repair with Mojera(Very Unhelpfull).<br> HVRS Repairs - MTN Calls me and says my screen is cracked and it will be R1680 to repair!<br> My phone went in with software problems and comes back with a cracked screen.Gogo at the HVRC Repair Centre called me and advised in a very rude manner(I would like the recordings!) I've sent numerous e-mail to HVRC Repairs and no response. Gogo phones me and threatened me that my phone will be crushed if I don't pay R350 right away for nothing!!! I was not aware of this! So they want to send my phone back broken for R350! I've been trying to reach managers but, no reply!! MTN is ridiculous! I want my phone back fixed at no cost as it only had software problems not a cracked screen!!<br> <br> Please people stay away from MTN go to Vodacom or Cell C!<br> <br> MTN put's up their prices without notice but you still get **** service!!<br> <br> Please can someone educate the people at MTN - Mangers and Call centre agents are useless!!!
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
