Bad service

I bought 200 airtime on the 29th of October 2022 using the *141# and uploaded my banking details and I did not receive the recharge amount, I then called mtn and was told to call my bank, called my bank they stated they can't reverse the funds cause they are already banked by mtn called mtn again and I was told to send a bank statement till date I haven't received any feedback and no refund was done. I spoke to - : Mbali.T****@mtn.com-agent ***-agent ***-supervisor ***-supervisor ***-agent

From the 29th till date I call in agents drop calls and supervisors promised to get back to me but no feedback. I am so disappointed in mtn.