BAD SERVICE

I was ****med on Friday, the 8th March 2024 and a sim swap was done blocking me from accessing my phone, wattsap, and other apps.

I went to MTN in Tygervalley Cape Town where I was told I needed to go to the police station to obtain an affidavit and certified ID copy. Saturday morning I went to Parow Sanlam Centre MTN where I was assisted with a sim swap without the need of an affidavit.

I was then informed to wait 24 hrs before my phone could work again. Today the 11th March 2024 my number is still not working and when I dial 135 I am told my number is RICAblocked and I need to visit a branch.

I went back to the Tygervalley branch around 3pm and I was told to wait an hour and it should be fine. Till now my phone is still blocked and I refuse to go to the branch for the 4th time with the same issue.

Can I get an urgent assistance with this issue as I need to be connected again so I can get updates on my accounts.