1 reviews | Active since Aug 2014
Bad service continues
<br> Hi Veronica,<br> <br> I posted the below on 10 July. You responded on 28 July saying someone will contact me. I have as yet not received a call from anyone and again my bill which should be R833.00 has arrived and low and behold it is incorrect again at R1 580. This is unacceptable. I want my account closed, I am tired of battling to get resolutions. Please contact me or advise what I need to do!<br> <br> Since MTN took over my account from Nashua Mobile, I have had endless problems and not one account has been billed correctly! I had 2 contracts, the one of which we cancelled and moved to CellC. I was given a settlement figure which was paid. My account should be just over R800 and yet my bill is again R1603 - this is unacceptable! Can no one take accountability and make corrections in order to get this right! How hard is it to correct details on your systems to allow for correct billing! This has been going on for over 3 months now, I am exhausted! Is there one decent exec at MTN that can fix this!? This is disgusting service and I am not happy!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records your account has been credited and it will reflect on your next bill cycle.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records your account has been credited and it will reflect on your next bill cycle.
Best regards
Mantoa
REQ:***
