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RB B

1 reviews | Active since Jan 2018

14 Feb 2018, 11:08

Bad service continues

It is 11am. After sending a msg to them about the data issue being unresolved still, neither the consultant Rowan Moodley nor the supervisor Yolande du plessis has come back to me on this as yet. After signing a contract for 30gb mtn only provides 20gb. ????

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Replies (4)
MTN South Africa
MTN South Africa's reply15 Feb 2018, 15:35
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Mtn Bridge Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply15 Feb 2018, 15:36
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Mtn Bridge Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply15 Feb 2018, 15:36
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Mtn Bridge Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

Mike Ramaboka

Complaints Management Team

Best regards,

RB
RB B's update15 Feb 2018, 16:47
Reviewer Update
Thank you for coming back to me on this Mike. It is more than what the actual mtn store has done. The last time I spoke to the consultant last month and said after all that fuss in january I received a message saying a 10gb was loaded but when I did the 141*1# and data option, it showed 7.10 or 7.90 gb I should have the pic I took. The salesperson Rowan Moodley then phoned the saturday and said he phoned the wrong number in the week as he was supposed to let me know that I only received that as it was on pro rata and that in feb I wil received the full thirty gb. And now its feb and I only received 20 gb...10 night express and 10 anytime. And after smsing both of them on the numbers they used, no reply no call whatsover. I do not understand how a salesperson can call a wrong number when I have this same number on sms messages to him and Yolande as well as on my actual contract. Please help. I am utterly disappointed at this terrible service. What is more I am bitterly regretting upgrading at all when I should have let the contract run its term and then just been done with Mtn.