MT
Maxwell T
1 reviews | Active since Sept 2014
02 Mar 2016, 09:24
bad service communication and billing
I would like to submit a grievance regarding my MTN SP 2G data bundle contract which I am billed R135 every month. Account A*** (cell number ***)<br> <br> For February I was billed R945.87!!!<br> <br> I tried several times to contact your service provider number but am unsuccessful telling me my cell number I entered is invalid!!!<br> <br> I am definitely not satisfied with your service and would like to cancel my contract ASAP. <br> <br> No communication was made on changes on this account. I will never utilize MTN in future....that is why I have been with Cell C for the past 13 years.<br>
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MTN South Africa's replyOfficial
02 Mar 2016, 18:57Hello maxpt,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount is due to extra data usage that you have been billed for after your Day Data Bundle was depleted. We have logged a billing query to validate the data charges on the invoice dated 2016-02-13, reference number: ***
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount is due to extra data usage that you have been billed for after your Day Data Bundle was depleted. We have logged a billing query to validate the data charges on the invoice dated 2016-02-13, reference number: ***
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply02 Mar 2016, 18:57
Official
Hello maxpt,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount is due to extra data usage that you have been billed for after your Day Data Bundle was depleted. We have logged a billing query to validate the data charges on the invoice dated 2016-02-13, reference number: ***
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount is due to extra data usage that you have been billed for after your Day Data Bundle was depleted. We have logged a billing query to validate the data charges on the invoice dated 2016-02-13, reference number: ***
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***