Bad Service

I wrote to you on 4 May regarding my refund and, to date, I have not received any feedback. I have already sent an email and was advised that my query was referred to the cancellations department, but I have heard nothing further.

I specifically requested that a manager call me, yet no one has reached out. This lack of communication is extremely disappointing and unacceptable.

I kindly ask that my refund request be prioritized and that I receive a clear update without further delay.