1 reviews | Active since May 2015
Bad Service...cannot do a simple swim swap
On may 26 I got ****** of my cellphones (a Samsung Galaxy Note 3 contracted with MTN and a White Blacberry 8510 with a Vodacom prepaid card). I have been a loyal customer of MTN contracted for 2years on the SKY Package (paying R200 pm). After my ordeal I tried to call the contact centre and it was closed, i them visited a branch store at The Glen and app**** for a swim swap and to claim myfone from the insurance. THe lady could not pick up that my phone was insuraed and she advised me to vosot the branch i bought my phone from. <br> <br> i visited the store and was supposed to be serviced by the branch store Simphiwe, the lady's service is pathethic she could not help to get EMI for my insurance claimnor she could help with the swim swap and kept on telling that there is nothing she can doshe does not know what happened to my phone records/documents. <br> <br> as i write this message, the swim swap is still not active, i dont have EMI number and also does not have the confirmation of what happened to my insurance.<br> <br>
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points and for the unprofessional service you received from our consultant Simphiwe.
Kindly be advised that the sim swap was processed and it is active. Our records show that you previously did not have insurance with MTNSP. Kindly check if your insurance was taken with 24 Hour Mobility by contacting them on *** which is a chargeable call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points and for the unprofessional service you received from our consultant Simphiwe.
Kindly be advised that the sim swap was processed and it is active. Our records show that you previously did not have insurance with MTNSP. Kindly check if your insurance was taken with 24 Hour Mobility by contacting them on *** which is a chargeable call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***