1 reviews | Active since Feb 2015
BAD SERVICE - CANCELLATIONS
I keep waiting for the service I have been promised - to cancel my contract, and still no help from CANCELLATIONS. This contract is still open, after many attempts to cancel. Shame on you for promises you cannot keep MTN
Good day Charmaine,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have cancelled your account and migrated the number to prepaid. we will also be writing off the October invoice and you will only need to pay R521 as a full and final payment on the account.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Charmaine,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have cancelled your account and migrated the number to prepaid. we will also be writing off the October invoice and you will only need to pay R521 as a full and final payment on the account.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,