bad service

I am trying the last 6 weeks for someone to help me with an urgent problem, MTN Middelburg Mall will not even help as they had shrewd up. i even phone in send emails no one is responding.

I upgraded my contract on the 28 November 2021 in store, the sales rep : Nkosinathi Tshabango help us When we upgraded to the Nova 8 he ask if we want insurance on the phone as we did have, we said yes please as we are going to use the nova 8 and not the Samsung. He said the amount will be with the new insurance we said go ahead.

Now when my phone fell and I can not use this phone I had to find out he never added the new phone on the insurance as I know I do pay insurance. I am very upset as I want my phone to be fix as this is there mistake, I not back pay the insurance will pay the new amount as soon as this phone is fix or replace!!!! They are only able to help me to pay in the R700 then they will assist me as I will not because that guy did not do his job as we have ask him…….

So I want to know what are you going to do to fix my phone. As I am lending some else phone not sure for how long as people do ask the properties back.

Thank you