Bad Service

It has been well over 2 weeks since i made payments to MTN and my line is still not working. I keep calling customer care and receive 0 help, they just keep giving me MTN ref number to follow up on my request to have my line open. They keep telling me that my line will be open in 48 hours, but its been 2 weeks already since they advised about the 48 hours. Now I'm told that my account is sitting with Legal who can reactivate my account and that i'll need to wait another 3 to 5 days before my line can be activated. Rediculous if you ask me. They dont even answer my reviews here on Hellopeter, I think its time I took my complaint to Ombudsman. Hopefully I should get some response there.