Bad service by the network made WORST BY THE SERVICE RECEIVED FROM JABULISILE MADIYA.

If it were up to me there would No rating because I am extremely disappointed with MTN. I have 2 contracts with MTN that were taken out about a year ago, since I get paid on the 15th I have always a deduction from MTN on the 15th monthly without a problem, however last month on the 13th of August 2018 I had a problem with my bank account that led to the debit order not going through however I rectified that when I made a payment on the 16th at one of their branches, the bad experience started towards end of August when my line was suspended so I called 808 and the lady that assisted me explained that this as a result of the failed debit order however since I had made payment she would open my line without any issues, than about a week later again I received an sms that stated that my account was again suspended, phoned 808 again and again my line was opened, now it happened again yesterday on the 03rd of September 2018 I received an sms that stated that my line would be suspended so I phoned 808 and the male agent advised that my line was fine and I should ignore the sms, but later on the day I found that my line was suspended so ON 03/09/2018 AT 13:29 I PHONED 808 AGAIN AND I RECEIVED ONE THE WORST CUSTOMER SERVICE EXPERIENCES TO DATE IN MY LIFE WHEN I SPOKE TO AN AGENT WHO IDENTIFIED HERSELF AS JABULISILE MADIYA AND SHE REFUSED TO ASSIST ME, TOLD ME THAT I HAD TO MAKE AN ARRANGEMENT TO PAY ON 15 SEPTEMEBER, WHEN I EXPLAINED TO HER THAT MY CONTRACT HAS BEEN PAID ON 15TH MONTHLY SINCE SEPTEMEBR LAST YEAR AND THAT LAST MONTH THE INSTALMENT WAS PAID ON 16TH AT A BRANCH SHE THAN TOLD ME THAT SHE DOES NOT HAVE ACCESS TO OPEN MY LINE THEREFORE REFUSED TO OPEN MY LINE FOR ME, WHEN I REQUESTED TO SPEAK TO HER MANAGER SHE TOLD ME THAT THE MANAGER HAD STEPPED OUT SO COULD NOT ESCALATE THE MATTER ANY FURHER THAN HER, AS SOON AS SHE HUNG UP THE PHONE I PHONED BACK TO 808 AND THIS TIME AN AGENT BY THE NAME OF BENNET ANSWERED AND HE SEEMED TO UNDERSTAND THE SITUATION AND PROCEEDED TO REMOVE THE SUSPENSION ON MY 2 LINES, HOWEVER THIS MORNING ON THE 04TH SEPTEMBER 2018 MY LINES ARE SUSPENDED AGAIN. WHICH GOT ME THINKING THA JABULISILE IS THE TRUE REFLECTION OF THE SERVICE THAT IS TO BE EXPECTED FROM MTN.