BAD SERVICE BY MTN SERVICE PROVIDER

<p>I have been a loyal customer to mtn for the past +- 5year with mtn,having two contract with them,</p> <p>problem only started AUGUST this year when i realise that one of my contract with cell phone number: ********** 492 has been upgraded by someone in durban with my details,simswap done with out my knowledge,i contacted mtn and they ask me to submit affidavit with my certified copy of my id,i done that on the 10/10/2016 and make follow ups,they promise me to investigate the matter and will get feedback on the 9/11/2016,after the 9/11/2016 no any feedback or even update,i personally phone,the answer was "case still ongoing"give us more 3 days of which was last week thursday,i didnt get any respond,i phone them again,still no solution.my concern is how can someone upgrade my contract on behalf without my Id and i didnt even sign any paperwork,its allerged that upgrade was done at durban Exquisite cellular pavilion,i contacted the shop and spoke to sumeya ramchuran,and she again ask me to forward affidavit and copy of id,i done that and she confirm that she will give me feedback definetly last week friday,nothing happened,tried to call,send emails with no success,im staying in joburg contract upgraded in durban,how is that,i far as i know when taking/upgrading you sign the contract and produce original identity document.i have tried everthing to get this sorted but nothing is happening,can i please get help.</p>