Bad Service by MTN Savannah Polokwane branch

I am very disappointed with the treatment I got today at MTN Savannah. If this' the kind of treatment and service you offer your customer, surely I don't think I should be associated with such brands and poor service.

First of all, my perception was that there is only one MTN and we can't differentiate between branches and online services.

Now to be told by a Manager of MTN Savannah that I quote"You thought you're too busy to come to our store and order and decide to order online. Now that you're encountering a problem you think of us. The same way you order online, go back online and tell them your problem and to come and collect the phone."

How can a manager of such a huge brand treat me like this? When she says now you think of us, what did she mean because there is only one MTN unless I am not aware that MTN online and MTN Savannah branch are too separate things.

MTN Savannah Branch Manager by the name of Nomsa Moetanalo and her colleagues by the names of Mologadi Makhurane '' refused to assist me because i bought a phone online.

I bought a Huawei Nova 10 pro online on a 34 months contract. The phone was delivered and I realised that the phone is a single sim card. I called customer care for assistance. I was told to go to the nearby branch for assistance. When I got there Nomsa Moetanalo and her colleague started laughing at me and telling me that I did not have time to come to their stores now that I am encountering problems, I come to their stores. They will not assist me.

I want to cancel the contract. Furthermore i want to see how MTN SUCH A HUGE BRAND ALL THEIR EMPLOYEE TO TREAT CUSTOMERS LIKE THIS. THIS IS TOTAL BAD