BAD SERVICE BY MTN SA, THEIR STUFF ENDZOKUHLE, NTOMBIFUTHI, MBALI AND THEIR SENIOR ELIZABETH MOKOKE

I have a cellphone contract with MTN for more than 2years now I best believe and that's including insurance for my Devices including my laptop. On the 17 February 2020 I was ****** by 3 armed man my cellphone. After a few minutes the incident happened I went to the police station to report the matter, I was than told to contact my service provider to block the phone so that I can open a case. I called MTN CALLCENTRE 083123 & 123 using an MTN number my calls were rooted to the legal department which closes at a certain that resulted to my calls being dropped for 2 hours I tried calling with no HELP FROM MTN. Called again the next morning spoke to a consultant and even asked her if they had technical issues but she knew nothing about what I had spoken about and that came as a shock to me. She than assisted with blocking the sim card. Immediately I called the insurance department to notify them seeing that my phone is insured, was notified of all the necessary documents that I need to provide after opening a case. A case was opened documents were sent right after that, called the call insurance to ask if documents have been received and the consultant said NO, that came as a huge surprise I was than told to re-send my I did so after that I was told to hold soon after that my call was dropped. Called in immediately to check if documents received I was told yes and I should wait 24/48 hours. Insurance can be so stressful more especially if your not fami**** with the claiming process as I haven't claimed in 2 years, so I called Wednesday and I was told my claim wasn't opened, that came as a surprise to me, consultant assisted with opening the claim. While in that process she than discovered that my IMEI numbers that were on my phone were different from the ones in the system. I was asked if it was a replacement and I agreed cause I remember when I did my 1st claim JANUARY 2018 the phone that was provided with by MTN was BLOCKED in May by VODACOM. MTN didn't want to help out when I visited their stores as they said that the phone was blocked by VODACOM after a while MTN than replaced the phone. I explained to the consultant my story she than understood and said they changed service providers so shell send the request to the relevant department so that I can be assisted however I can give them a call the following day or the Friday for a follow up. Yesterday the 20/02/2020 I called again and I was told that they cant see everything that I had explained about my IMEI number not corresponding to the one on their records. I than asked to speak to a team leader my call was dropped after being put on hold, this happened even before asking to speak to a TL which frustrated me a lot. I immediately called in again and was put on hold for 20minutes and later was told the TL is busy on an escalation I should provide my name surname cellphone number and work number the TL ELIZABETH MOKOKE will give me a call with no luck 3 hours later I called in again and asked for MS MOKOKE was told to hold for another 15 minutes and my call was dropped. I made another called and when I asked for the TL and was put on hold again after a few minutes the consultant came back to tell me that she cant find the TEAM LEADER in the building though she's on DUTY, TOLD HER TO TELL HER TO PLEASE CALL ME AS I HAVE BEEN WAITING FOR HER CALL. Miss ELIZABETH MOKOKE gave me no call as I was patiently waiting for her call. 21/02/2020 I called the call center again spoke to a consultant by the name of ENDZOKUHLE @8:45 I was placed on hold for 20 minutes AFTER ASKING TO SPEAK TO ELIZABETH and she told me she knows my query shell assist I told her I didn't ask for her assistance however I asked to speak to ELIZABETH SHE THAN PLACED MY CALL ON HOLD FOR 10 MINUTES AND IT WAS DROPPED AGAIN THE 10th time. YOUR POOR SERVICE AND THE SERVICE THJAT YOUR STAFF GIVES IS WAY OUT OF HAND.