1 reviews | Active since Jun 2015
Bad service by Mtn - mislead information
During 2014 i took oit a 2 gig for R99.00 per month contract with Mtn. I don't use the data bundle so often as for i have uncapped data at home every day. I only use my Mtn stick for when i am holiday away from home. During May 2015 i went on holiday and the one day i used the data stick with no problem and the next day my account was suspended. When i went to Mtn Bloemfontein the lady there said that i have used over 11 gig of data and my account is suspended because it is already over R7000.00. She told me that i have an open account and i have to pay it. I never have an open account and as far as i know i only have 2 gig for R99.00 per month. If the 2 gig is used within the month i have to buy more data if i want to. I have send e-mails to customer care regarding this problem without any success. Mtn is on strike. I have stopped my debit order till i receive an answer from Mtn. Mtn assured me that it is only 2 gig for R99.00 a month. I trusted them because we as family are with Mtn for many years Can any body please help me solve this problem. We acutely wanted to close the account but Mtn made the suggestion for the 2 gig for R99.00 per month
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've now requested our Billing Department to validate the usage generated on your invoice dated the 11th of June 2015. The reference number for the request logged is REQ:***.
The package you are currently on is the MTN Broadband 2GB open package. This package allows you to make use of the service even after you've used up your 2GB data bundle and the additional charges is added to your invoice.
We must also advise you that our rates have changed. Please use the link below for more information about our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We've now requested our Billing Department to validate the usage generated on your invoice dated the 11th of June 2015. The reference number for the request logged is REQ:***.
The package you are currently on is the MTN Broadband 2GB open package. This package allows you to make use of the service even after you've used up your 2GB data bundle and the additional charges is added to your invoice.
We must also advise you that our rates have changed. Please use the link below for more information about our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***