Bad service by mtn insurance claims
<p>Hi i would like to complain about the poor service i have been recieving from mtn. I took in my tablet for repairs on the 4th of april 2016 they then called me about a month later saying they cannot repair it and a nwe one would be given to me. I have went several times to the outlet in polokwane where i had launched the claim but it was in vain as everytime i go the consultants turn me away and say the reference number i am gibing them is invalid and there is nothing they can do for me. In the meantime i continue paying for insurance whilst they assist me with nothing.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********