Bad Service by MTN and DSV

Shocking Service. All I want to do is cancel. My Issues: 1) I have been trying to get through to your call centre since Friday. Today I have been on the phone for over 20 Minutes and still cant get through to cancel. 2) I did an upgrade and the phone was delivered by DSV - Then there machine was not registering my Biometrics and DSV told me they cant give me the phone, to phone MTN. 3) I phone MTN and told to phone DSV. I phone DSV and told phone MTN. 4) I then go to a MTN Branch to try sort out and cant do that. 5) Phone MTN head office and told to phone DSV - they need to go back to me do biometrics. I have been trying to phone DSV for over a week now. The call centre you just wait and wait and wait and no one answers. You get a recording saying that the call volumes are high. You leave a call back message of which I have left numerous. Its costing me a fortune as the line is not toll free for DSV. I have to constantly top up.

All I want to do is cancel every thing I have with you. Shame on you MTN. I have been a long time customer. You and DSV need to get your process right.