Bad Service by MTN

I opened a contract with MTN in 2015/2016, my contract was due to expire in OCT 2018. Knowing that i can upgrade 3 months before my contract ends , i called MTN in July/ August of 2018 to see my available options. To my surprise online they said that im only due for an upgrade in January of 2020. I called in to verify this with MTN and they said that it is the case. I further asked them how is this is and they confirmed that i had upgraded in January of 2018. I went on to tell them that this is not the case and from my knowledge, im due to finish my contract in OCT of 2018. I further told them that i was not the one that had requested an upgrade. MTN asked me to send through an affidavit stating this , i sent this information at the end of August to ********** and ********** After the 21 days waiting period i followed up with MTN , only to find out that i had sent the wrong information. I then forwarded the correct information to ********** and ********** on the 1st of November 2018.

I received a collection letter from MTN of R255.95 on the 16th of November and again on the 3rd of December, i called into MTN notifying them if i can get the result of the ********** account that was opened under my name because as far as i was concerned this R255.95 was not for me to pay as my account had ended in OCT. I asked what was the result of the ********** account that was opened under my name , and they said that they where still investigating.

In January 2019 i called and asked that i find out what is the status of my account and i received no feedback as they said that they will log a call in with Forensic and legal to get back to me and let me know what was the outcome and the outstanding balance of my account.

I paid in R300 after not getting back any information from MTN on the 17th of April 2019. on the 22nd of April 2019 i received a message from MBD attorneys summoned by MTN that i owe R800 +/- and i called MTN again asking them how did they come up to this amount , as i dont have a contract with them any more. I called into MTN again and asked that a statement from legal be sent through to me and still nothing till this day.

This morning i called MBD attorneys wanting to send through PoP for the R300 that i had paid t update there records , when i called through to them i asked for the current balance on the account . The current balance was sitting at R1000.19.

I asked them how it came up to that amount in a matter of half a month and they could not explain. Could i please get a consultant from MTN to call me as i cant get through to them from legal and forensic.

The customer from MTN through out my while contract i must say has been appalling