1 reviews | Active since Jun 2015
Bad service by MTN
Good day<br> I have my MTN contrack since 1997 and have no problems, but the last few monrths my account just get highet and higher. I paid it because I thought it was right, but the account of June 2015 is reduculus my account is suddenly R3600. I have wi-fi at home and since I have a contract with MTN I never ever go over my data limit. I upbrade November 2014 to a samsung S 5 and till last mont that I quiry it MT still deducted the blackberry biss and you dit not refun<br> d me for this. I stop my debit order for the month of June because I know I didnt used that data. Will you please rectify mh account. If you afe going to softlock my account I will take further step.<br> <br> <br>
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that in the invoice finalised 2015-06-11, you used a total of 2521MB of data, you were also charged an out of bundle rate once the 300MB bundle you are provisioned is depleted.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that in the invoice finalised 2015-06-11, you used a total of 2521MB of data, you were also charged an out of bundle rate once the 300MB bundle you are provisioned is depleted.
Thank you
Wenzile Masina
REQ:***
Best regards,