BAD SERVICE !!!!!

I don't understand why my account is in default as I make payment every month, often times I pay extra.

Its been a month since I logged a call with MTN customer care, no one bothering to attend this issue the call centre Agents are not helpful at all, they drop my calls and also give false information.

I filed a compliant with ICASA (CASA Complaint ***/20.) and they told me they will only provide feedback after 2 weeks.

This is frustrating!!!!!!!!!!!!!!!!!!!!!