1 reviews | Active since May 2017
Bad service, be careful
<p>Had a incident, where I was phoned by MTN, representative to say my contract can be upgraded. It would stay the same , but I did not need to go in . They would courier a new phone. Recorded apparently. </p> <p>The short story. Got a phone. My business contract with unlimited data was down graded to 3 GB, which makes it impossible to work. Apparently the people that phoned me, are contracted out by MTN, and not MTN's responsibility. </p> <p>Had to get a contract from another supplier over the weekend to function with my work. Bad response from MTN. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3