BAD SERVICE

Good day I am Francisca Ross, I did an upgrade application telephonically with a consultant Granny Anne Malebane end of April 2021, I have called numerous time to follow-up and no feedback to date. Every time I called I was asdvise that my application is pending. I once got hold of Granny and asked what the problem is and she advise me of certain doc's required which i send through to her personal email on the 11May 2021, he even confirm receipt thereoff and said she will get back to me. The following I called again as I did not hear from her since, I could not get hold of her and was told that an email would be send to her to call me back, I do have all the voice recordings of when I called and did enquiry. I would just like to ask, is this treating a customer fairly, I have been with Mtn over 10years and never had any hassle with upgrades, why this, she could have told me that they cannot assist me, instread of keeping me in a loop. I just want somebody to contact me and sort this matter please, the service so far has been a nightmare and if this is not resolved I will rather go with another provider where customers is a priority and not an option.

Regards Francisca