Bad Service, Bad Internet Worst customer service

I would like to complain firstly about your coverage department! I have 4 contracts with MTN and my home internet, use to be very good but for the last 4 months it has been very slow. When I do an speed test I only receive 0.46 MBPS and your coverage department keep saying, call us in 48 hours and when I call in 48 hours they say because I didn’t escalate it the first time I have to start over and call in 48 hours.

On my last call with one of your agents by the name of Thabang Laganke he said that there’s nothing he can do, I said to him maybe I should just cancel my contracts and his response to that was that he will transfer me to the cancelation department. I told him that I can see he doesn’t want to help me, and he said everything in the name of GOD. I told him not to bring religion into this call, he doesn’t know if I’m a Christian or not and his response was “ Why are you not a Christian” I am a Owner of a Call Centre and the level of professionalism that I have experience with this agent is off the charts.