BAD SERVICE,, BAD EXPERIENCE
I am very unhappy. I sent an email more than a month ago, givng notice that I would like to CANCEL my contract after expiry date 05/09. I was emailed a statement/invoice for end September, but I already paid up to end August, until my contract ended. Please advice ASAP because I would like to go over to prepaid. This is not the first time that MTN has not taken notice of important information and taking money when they should not. Please could you resolve this issue.
I am very upset, as i specifically asked not to renew contract. which mean my account should not have been credited wIth data and airtime for September. it should have gone over to prepaid on 05/09. I am not paying another month. please sort this out. This is such bad service.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN. Also please send me the written request instructing us to cancel your contract. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN. Also please send me the written request instructing us to cancel your contract. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Twitter.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Twitter.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,