Bad Service, Bad Attitude and Passing the Buck

Re : Ref 1-***6 [# ********** 3] I am deeply troubled by the service I am getting from MTN, my account with their legal department was settled on the 23rd of August 2016. However for reasons know to themselves I am still listed therefore not able to get a new phone.

Sent an email to their customer care on 11 of June to let them know the account was settled almost two years ago so could they please remove my name, upon following up to find out if any progress has been made, their stuff member was only concerned with the fact that I am shouting and I must calm down, this if after being calm for almost 2 years I do not know how much more calm does MTN require from me. Also I was told I must call DNC to have my name removed, every time I call I get a different excuse, this is really appalling service from a giant like MTN.

All I want is please remove my name from your legal department as the account was fully paid up 2 years ago. All this treatment after being a loyal customer for 13 years, I guess its time for change as MTN clearly does not want my business anymore.