Bad service, bad accout keeping and bad billing

I have been a contract customer for 18 years. Last month my account was blocked. I had to go into the store to resolve the matter. The disingenuous PR person who rep**** had the audacity to imply that I did not understand how billing worked. I paid my usual contract amount and an excess to maintain a positive balance. Lo and behold today my account is locked again. Fortunately I had the good sense not to take an upgrade yet. Hence today I will drive 20km to their store to cancel my contract and port my number.<br> <br> Their call centre is still unmanned.<br> <br> Thanks for the fabulous service after 18 years. (In case you mistake this for a compliment, please note it is sarcasm)<br> <br>