Bad 👎 service

Aphelele Msomi called me some time in June selling me a new contract, i asked her to cancel the existing one before she can process the new one. she told me she can't assist me with the cancellation, i then told her to give me some time to cancel the existing one before we can proceed with the new one. She has tried calling after that and i have been ignoring the calls because i had not yet cancelled the existing one. The next thing i saw was a new debit check mandate from my account, i declined a couple of time because i did not agree to it. She proceeded alone with that contract, and couriered the pocket router to me. So 04/07/24 i get called to be told that my profile is blocked and i have two existing contracts. I called MTN customer care to get it cancelled and they not helping.

1. They can't cancel the contract until they done with their investigations. 2. I do not have money to pay for two contract. 3. I did not approve the mandate, how is it possible that the account is active?