Bad service award goes to MTN

<p>In my life I have never received such bad service as this last couple of days with MTN. My phone got ****** At 23h00 on a Wednesday. I tried blocking my phone using literally all the numbers that MTN has on their website with no success. Every time I choose the option to be transferred to a consultant the call gets cut. I eventually blocked my phone only the next day. Today I tried getting a copy of the contract for insurance purposes only to find out the call centre will not be able to assist I need to drive to a store to get a copy. I requested to speak to a manager as I could not understand the reasoning, where by my call got cut. I phoned 3 times after that and every time I request to speak to a manager my call was cut. The next time I phoned I requested the document without requesting to speak to a manager and the agent emailed me the documents I requested. Why could all of this not have been avoided by the first person giving me the documents I requested?</p> <p>This is by far the WORST client service I have ever experienced. I cannot wait for my contract to end in order for me to change service providers as this is ridiculous!!!</p> <p> </p> <p>If I could give you a 0 for rating I would do that.</p> <p> </p>