Bad Service & Attiude and not Relaible

I have been a customer of Autopage and MTN for years, but the last couple of months I have experience bad services from them. The package that I have with them is a R427 top-up package but every month my premium is different. My husband paid my account in December and only yesterday ( 20/01/201 )when I received an sms to say that I must pay R100.72 I realised that he paid sort on my account and by yesterday afternoon my service was suspended. I don't need to explain further as you can see already what the difference is . !I phoned the call centre this morning ( 21/01/2018 at 8h00 ) after 2 bad services of 2 people I came to one guy that helps me and said he will give a report thru to credit department to sort the problem out, but he can't reconnect my phone before I pay the amount that the creditors department will give me ! when ever that will be ?? In the meantime my phone is of + I have to pay a R49 reconnection fee. I am really very disappointed in the way I was treated and the fact that no ones care to help you. I also work with customers and for me to resolve problems is top priority !