1 reviews | Active since Jun 2010
bad service/ attitude
I sent a complaint in an the 05/08/2015, Got a response that they will send me itimised billing....still waiting<br> They also suggested I phone the legal department but nobody answers...I am now tired of ths query now as it is the 6th month and nothing has ben done..they have not even contacted me re the account<br> When I go the the store to speak to a rep ,they are not interested..I refuse to pay my account until it is sorted out,,,and I will not be paying legal fees either as they have not done their job properly...<br> My account is already over 90 days overdue...pls someone help sort this out for me<br> Dont tell me to phone as the calls dont get answered or they are not interested...pls contact me on *** in order to get this account sorted...<br> I will never again take out a contract from MTN.....VERY VERY BAD SERVICE AND ATTITUDE,,,,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the itemized billing report for April month has been sent to you already on the 19th of August.
The account has been handed over to the legal department due to no payments received. We have received the payment for R4159.83 on the 5-10-2015.
Please correspond with our legal department further by email: ***. Due to the account in legal you need to email them for assistance from our side we cannot see the information on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the itemized billing report for April month has been sent to you already on the 19th of August.
The account has been handed over to the legal department due to no payments received. We have received the payment for R4159.83 on the 5-10-2015.
Please correspond with our legal department further by email: ***. Due to the account in legal you need to email them for assistance from our side we cannot see the information on the account.
Kind Regards,
Alice van der Merwe
***