Bad service at MTN House (Bloem)

Hello Peter,

Today, 29 June 2020, at around 13h30, I visited the MTN branch in Nelson Mandela Drive, Bloemfontein, to enquire about the correct process to follow in dealing with this matter.

On 28 June 2020, at 18h25, I bought R200 airtime for the MTN client with cell phone number: ***. He had promised to refund me today, 29 June 2020. I used my mobile bank application to do the transaction. He refuses to refund me, saying he never received the airtime. His refusal is despite the fact that I showed him the bank statement as proof of purchase.

The guy who served me at the entrance didn't want to listen to me and said MTN won't refund me. What I didn't appreciate is the manner in which he shouted at me when he talked to me. He was very rude, and I was disappointed as all clients paid attention to me. He went so far to walk me out as he was impatient and was disinterested in my enquiry. My understanding is that it was like I was wasting his time because I didn't visit the branch to buy.

I didn't go to them for a refund, but to get advice as to how I should deal with this matter in terms of following the correct procedure, as I was not sure if I must first contact them or the police.

Considering the bad attitude and service, I then went to MTN at Waterfront/Loch Logan for advice, where I was served better.

Regards