Bad service at MTN hemingways

I just went to MTN Hemingways (next to Woolworths) with my partner to do a simswap for him. We were undermined by a lady that was not wearing a nametag, we found out her name is Vuvu. She told us to go to the other MTN in the mall as it was too much work doing a simswap. When we refused she kept saying "eish", then kept making comments to her colleagues about how tired she was and how this process was annoying. Then she told us to wait as she would have to get an OTP from her manager who was busy at the moment. We said we would wait and after that coincidentally she said the system was offline and it was up to us what we do but she was not going to be able to help us. I am very angry at the treatment we got from this branch and even more angry at the audacity this lady had to send us to another branch because she didn't feel like doing what we need. We unfortunately cannot do the simswap over the phone as it is a contract line so we have no other alternative and being treated this way as a paying customer is ridiculous!