Bad service at MTN

I ordered a data sim card contract on Mondo and it was delivered on time, this part I was happy with. The problem started when I had to rica and activate the sim card. It’s now been 2 days and I am having no joy. I visited the Mtn store eQonce and the lady told me they can’t assist with the activation so she gave me a number to call.I spend more than an hour, over 2 days trying to get through and my call keeps on getting cut off. I’m now back on the queue at the store, even though I don’t know if I’ll get the help I need. Now I regret even being part of the Mtn network because it’s shown me nothing but frustration.