BAD SERVICE AT MTN

On 21 January 2025, I made a payment toward my MTN account. However, an MTN consultant processed the payment incorrectly and allocated the funds to another customer’s account. Since then, I have made several attempts to resolve this matter through phone calls and in-person visits to the branch, but the issue remains unresolved.

The amount incorrectly allocated was R3,024, and in addition to that, MTN debited my bank account with R538 in January and February. I have bank statements and proof of payments available as evidence.

I requested a cancelation in this regard and returned all the required items but still @MTN charged me for Jan and February even though I did not use their WiFi home router since the beginning of this year.