Bad Service at MTN

II’m very unhappy and angry with the service I got from MTN.Ive been sent up and down. I app**** for a contract online and a consultant called me to finalise the application.I informed her that I want to use the same prepaid number that I’m currently using on my contract. She agreed and also said I can go to my nearest MTN store when I receive the phone.I received the phone and went to the store at Walmer Park in PE where I received the worst service ever, I was told since I did the contract online I must call them,I understood but they could have used their phone in the branch to call their call centre not chase me away. The also said I must go to the Baywest branch they will be able to assist. I went to Baywest where I was also told I cannot be assisted, I called the call centre they told me to go back to the branch to update my details, I went to the branch and told them I wanted to update details as I was told by the call centre agent and in the branch I ws told that this is a new contract and there were no details to be updated.I then went to the bigger branch in Cape Road where they tried to assist they tried to call the call centre but couldn’t go through because it was on a Saturday, I then called the call centre on Monday the 02/07 and I was told that the phone was from an outsourcing company and they will put me through to them. I was on hold for 10 minutes and then the phone was dropped. I called them back on Tuesday and they apologized and told me they won’t be able to assist me . I wrote an email to their Customer care and this is the answer I got.

Good day Themba, Thank you for your email. Please note that you need to contact our activation team on *** and request "Number For Life" service on your prepaid number for a newly activated contract. Fully advise them on what had transpired and they will assist you accordingly. They are available on weekdays between 08:00 and 17:00. Kind Regards, Tshepo Mahlangu MTN SA

They telling me to call the number that Ive been calling for a week and not even trying to assist or call me and find out.I called the number again and I was transferred to another department and I asked to speak to the Manger/Supervisor then I was on hold for 15 minutes and I was told the manager is in a meeting.

They should just close the business