Bad service at MTN

I got to MTN Hemingway 2019 06 13 at11h40 got my ticket n get into a queue after sometime ppl came in after me n went straight to the counter that was open with no customer for a while... Whilst colleagues were chatting a customer came in straight to consultant Jaylene and she assisted them before me without a ticket.. I was here on Monday as well just to get a Sim swop. After complaining Unathi at kiosk 7 assisted me