Bad service at MTN
<p> </p> <p> </p> <p>I am 21 years at MTN service provider. 6 years ago i switch over to Altech Autopage. Never had an billing problem. Every month i received an clear and understandable account. l In March ...April AutoPage closed Down and my account was closed...now am again with MTN.</p> <p>I tied many times to get trough to call center of MTN eventually i got hold them and MTN SAID my account will stay the same even my payment account.</p> <p>Soon thereafter i release that my data bundle and air time depleted very soon investigated could not get any answers. Every month i made payment as in the past. I. did not had an reverence of how much it is suppose to be. My service was disconnected Monday 10 October...i called 2 MTN shops in Pretoria NO answer. Eventually is went to Wonderboom Junction and i was given help the feedback was i was in arrears of R2176. I. paid R1000 and requested that the account must be investigated. Tuesday 18 my account was again suspended.</p> <p> </p> <p>I called MTN Kolonade many times no answer eventually i drive to Kolonade and spoke to Marie Ann ..she wasn’t very help full...but said they will investigate the matter i SAID i will pay the full amount of that is now again R2200 but she will activate my account.</p> <p>This morning i spoke there manager Belinda Badenhorst she SAID that she will investigate as well. I. sent het a few of my Altech statement’s to 1. vertoning/2. opvoering/3. konsert/4. produksie/5. skou het that MTN has changed my contract without notifying me of it. It was 09:15 this morning since then nothing happened. I. called back at 11:00 she was in a meeting and will call me back.</p> <p>It is now 12:50 my account is still suspended. BECAUSE OF NO COMMUNICATION I HAVE NOW A BAD CREDIT RECORD...NO OTHER SERVICE PROVIDER WILL BELIEVE THAT I AM AN RELIABLE CUSTOMER</p> <p> </p> <p>Regards</p> <p>Ben</p> <p>p.S</p> <p>The 2 worst MTN stores in Pretoria is Brooklyn and Menlyn Park i visited them 2 weeks ago no support NOBODY even look up. Telkom, Vodacom and Cell C helped me. immediately. </p> <p> </p>
Good day Ben Swanepoel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, according to our records your line has been reactivated.
Our records show the account is on a cash payment basis and payment is due within 21 days after being invoiced. You are invoiced on the 16th of every month and payment is due by the 08th.
Furthermore, it shows that your account is being short paid and payments have been received late hence the overdue amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Good day Ben Swanepoel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, according to our records your line has been reactivated.
Our records show the account is on a cash payment basis and payment is due within 21 days after being invoiced. You are invoiced on the 16th of every month and payment is due by the 08th.
Furthermore, it shows that your account is being short paid and payments have been received late hence the overdue amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Bronwyn i was a client of MTN and switched over 5-6 years to Altech AutoPage because they give beter packages. My contract since then was always an R500 that means 500 minutes and 300 meg, handset was R235 all included, R735.
When MTN has taken over they changed my contract without notify me to 500 minutes and 100 meg. This i realized on Monday 17 of October . MTN did not have right to change my contract until my contract with Altech has expired, this was the agreement between the 2 parties. My contract should have ended in 2017, MTN changed my end of contract date to 10 October 2016.
That is the reason why my account became in arrears investigate my records and you will see that every month it was between R223-R250 extra on my account. Yesterday morning the lady Marna Rossouw at MTN Jakaranda showed me the reason why i was overbilled. She gave me brilliant support.
This additional charges must be deducted from account and my contract that i had with Altech must be honored.
My attorney and i will not settle until my is name cleared and my account is settled. The branch manager at MTN Kolonade (Belinda Badenhorst) was the worst client service that i ever had, she lie-ed told stories any thing not to help me. When i called on ********** 403 after the first call they did not pick up the phone when they saw it is my number , i had to call from different numbers i had even to use my secretary cellphone to get them to answer the phone. She even went so far to tell me she was on a rest day Thursday. After Marna from MTN Jakaranda help me. Thursday afternoon 12:20 I called again but from a different number. I again asked for her an was surprised an shocked to hear was me., again lot of excuse’s and i asked her why is she at work because she suppose to be hê day off. She rep**** that she was waiting for me to help me. my one question was from 7:00 untill 12:00 why did she not make effort to call me. She lie-ed again.
I want my name to be cleared asap, account to be settled and and excuse from her or the francize owner.
Ben Swanepoel
Bronwyn i was a client of MTN and switched over 5-6 years to Altech AutoPage because they give beter packages. My contract since then was always an R500 that means 500 minutes and 300 meg, handset was R235 all included, R735.
When MTN has taken over they changed my contract without notify me to 500 minutes and 100 meg. This i realized on Monday 17 of October . MTN did not have right to change my contract until my contract with Altech has expired, this was the agreement between the 2 parties. My contract should have ended in 2017, MTN changed my end of contract date to 10 October 2016.
That is the reason why my account became in arrears investigate my records and you will see that every month it was between R223-R250 extra on my account. Yesterday morning the lady Marna Rossouw at MTN Jakaranda showed me the reason why i was overbilled. She gave me brilliant support.
This additional charges must be deducted from account and my contract that i had with Altech must be honored.
My attorney and i will not settle until my is name cleared and my account is settled. The branch manager at MTN Kolonade (Belinda Badenhorst) was the worst client service that i ever had, she lie-ed told stories any thing not to help me. When i called on ********** 403 after the first call they did not pick up the phone when they saw it is my number , i had to call from different numbers i had even to use my secretary cellphone to get them to answer the phone. She even went so far to tell me she was on a rest day Thursday. After Marna from MTN Jakaranda help me. Thursday afternoon 12:20 I called again but from a different number. I again asked for her an was surprised an shocked to hear was me., again lot of excuse’s and i asked her why is she at work because she suppose to be hê day off. She rep**** that she was waiting for me to help me. my one question was from 7:00 untill 12:00 why did she not make effort to call me. She lie-ed again.
I want my name to be cleared asap, account to be settled and and excuse from her or the francize owner.
Ben Swanepoel