NM
Neo M
1 reviews | Active since Nov 2016
17 Sept 2019, 20:28
Bad service at Mtn
I have been with Mtn for the past 4 years. The worst experience I have now received. They ported my number to prepaid without my consent, they now seem to not understand what is happening with my cell phone upgrade. The service Consultanta move me from pillar to post and promise to call and update me but they never do. I'm sick and tired and if they want me to leave they should let me know
Helpful (0)
Replies (3)0
Replies (3)NM
Neo M's updateReviewer Update
18 Sept 2019, 06:33Please listen to my call records early termination was done on the 21st Aug and 3 weeks ago I was told I am eligible for an upgrade and I was then taken to customer care to fill in info regarding getting a refund that I had paid.
What you rep**** is only half the story which makes me feel that maybe No one knows how to help me with the problem.
My contract was OK all along until Thursday doesn't that tell you something and the fact that I have upgraded doesn't that also tell you something about the lack of service I am getting.
Should I rather continue with the cancelation and move to another network?
What you rep**** is only half the story which makes me feel that maybe No one knows how to help me with the problem.
My contract was OK all along until Thursday doesn't that tell you something and the fact that I have upgraded doesn't that also tell you something about the lack of service I am getting.
Should I rather continue with the cancelation and move to another network?
NM
Neo M's update18 Sept 2019, 06:33
Reviewer Update
Please listen to my call records early termination was done on the 21st Aug and 3 weeks ago I was told I am eligible for an upgrade and I was then taken to customer care to fill in info regarding getting a refund that I had paid.
What you rep**** is only half the story which makes me feel that maybe No one knows how to help me with the problem.
My contract was OK all along until Thursday doesn't that tell you something and the fact that I have upgraded doesn't that also tell you something about the lack of service I am getting.
Should I rather continue with the cancelation and move to another network?
What you rep**** is only half the story which makes me feel that maybe No one knows how to help me with the problem.
My contract was OK all along until Thursday doesn't that tell you something and the fact that I have upgraded doesn't that also tell you something about the lack of service I am getting.
Should I rather continue with the cancelation and move to another network?
NM
Neo M's updateReviewer Update
18 Sept 2019, 06:35What now happens to the refund request should I have to do it again
What happens to the early cancelation fee for the new upgrade as it should be taken off?
What happens to the early cancelation fee for the new upgrade as it should be taken off?
NM
Neo M's update18 Sept 2019, 06:35
Reviewer Update
What now happens to the refund request should I have to do it again
What happens to the early cancelation fee for the new upgrade as it should be taken off?
What happens to the early cancelation fee for the new upgrade as it should be taken off?
NM
Neo M's updateReviewer Update
18 Sept 2019, 20:17MTN responded last night and amongst the things they said, another promise was made and not fulfilled
We have requested assistance from the Retentions department if they can reversed the prepaid function and activate the account again on previous package for upgrade to take place, they will assist you with a call.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
It's 8pm and no call
Call center doesn't help even complaints don't get attended too
Call center doesn't help even complaints don't get attended too
NM
Neo M's update18 Sept 2019, 20:17
Reviewer Update
MTN responded last night and amongst the things they said, another promise was made and not fulfilled
We have requested assistance from the Retentions department if they can reversed the prepaid function and activate the account again on previous package for upgrade to take place, they will assist you with a call.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
It's 8pm and no call
Call center doesn't help even complaints don't get attended too
Call center doesn't help even complaints don't get attended too