Bad service as usual

I did a upgrade on the 5 July with a Sipho Ntuli and I never received the new device. When I call no one else can help you as I must speak to him. How PATHETIC in today's day and age that one still experience this poor service. I called again last week to cancel my contract and spoke to Sozakhele Mcunu who was trying to assist and advise that she will cancel the old deal and do a new upgrade and that I will urgently get the device. She promised to call back in 30min the same day and I am still waiting. MTN is getting from bad to worse. You have to wait forever to speak to a consultant that is lazy and transfers you to another lazy consultant. There jobs are to frustrate you so you can drop the call that is what I have experienced over the years. My no is ***. Please don't reply with your standard copy and paste response like usual