1 reviews | Active since Dec 2015
BAD SERVICE AS ALWAYS FOR MTN
<p>So I get this bull**** sms from MTN today saying I have reached my limit of R5247.00 and my service is suspended.</p> <p>That is not ****ing possible in a miljon years. I phoned the MTN Service department 808 twice holding on for ten minites each time and still no one answers. i sent an email to the agent how did my upgrade, with no reply. If you read this then contact me because I want to cancel my service with you because I will not pay for pathetic service anymore.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we were experincing a problem with our billing that why it showed the amount of R5247.00 but the issue have resolved now.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we were experincing a problem with our billing that why it showed the amount of R5247.00 but the issue have resolved now.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***