1 reviews | Active since Mar 2018
Bad service and wrongful information
I've upgraded my contract at MTN in December of last year and got a R5000 MSC cruise voucher with the phone and the lady said that i can redeem the voucher when I'm ready because i didn't have enough leave at the time. So today i called Samsung rewards and the lady said that i should've registered before the 31st of December and I've lost the my opportunity for the cruise. I wasn't inform about it at MTN at all. In fact we called the Samsung rewards guy numerous of time that day and he didn't pitch.. So now i cant redeem the voucher because i want given the right info at MTN. I'm very upset at Samsung and MTN! Please call me so that we can fix this!!!
Good day Daniel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the MSC cruise voucher was an offer linked to the device purchased. This needs to be addressed to Samsung as the programme is a Samsung rewards offer. We do not have access to the Samsung system to investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Daniel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the MSC cruise voucher was an offer linked to the device purchased. This needs to be addressed to Samsung as the programme is a Samsung rewards offer. We do not have access to the Samsung system to investigate your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,