BAD SERVICE AND UNWILLINGNESS TO HELP

Two weeks ago I upgraded my phone with MTN over the phone. I took a cellphone and an iPad. They delivered the phone and the iPad on the 2 November 2015. I tried to activate the phone and the iPad by calling MTN and also by following the voice prompts which the gentleman had instructed me to follow. For over a week I have been trying to activate my SIM card and when I call MTN they transfer me to different people and have had absolutely a horrific experience. The frustration has forced me to request for the contract to be cancelled. Now I have been told that I will have to pay a fee for something that I have not even used. I am terribly disappointment in the bad service or rather lack of service I have received from MTN. I have been a loyal MTN client ever since I started using a cellphone and this has been the worst experience ever. Please can you cancel my contract as soon as possible as I refuse to continue with this bad treatment. <br> <br> Thank you