Bad service and unsatisfied customer

The worst experience I’ve ever had, I’m paying yet my router is not being opened. They keep telling me about a clawback of which their staff failed to do their job correctly and change my banking details. I’m very disappointed, 2 months I’m paying but no router and I work from home, so have to buy data everyday to be able to work I also need airtime to call them every day, I will not get a refund of the money I’ve spent nor will they refund me my funds I paid while router is not working.

Very frustrating and disappointing of MTN, such a big company, they can’t fix an issue over 2 months yet I don’t miss even 1 payment!!!