Bad service and unhappy client
<p>I took a contract phone with MTN about 23 months ago, i have records that i required insurance on the phone. to my surprise now that the phone fel and has issues with the speaker, i took it to MTN outlets and im told that i dont have insurance and cannot claim againt it.</p> <p> </p> <p>Worse case, i have been sent from pillar to post, MTN insurance contact details are not going through. i am not happy with the service at all and it seems like no one can help with. My last option is to go through the ombudsman to log a formal complain agaist MTN.</p> <p> </p> <p>Regards</p>
Good day Suprise Nkosi,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your inbox as we have sent you an email requesting for more information to provide further assistance?
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Suprise Nkosi,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your inbox as we have sent you an email requesting for more information to provide further assistance?
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***