Bad service and unfair outcome

Dear Sir/Madam<br> I have submitted my cell phone to Menlyn mall branch for repairs past four weeks, and only to receive an sms on 16-03-2015 from the repair centre that I must pay for the damages, whereby I found it unfair, as I'm paying for the phone every month and I didn't damage the phone. I then called the repair centre whereby I got an unfair and rude answer from one of the consultant, which leaves me sad and helpless. I wish this matter to be resolved positively, as I don't have money they have requested and also because I didn't damage the phone. They told me the damage was coursed by liquid and I explained to them that my phone was never exposed to water/steam. I'm very disappointed with the service I get from Mtn after had renewed my contracts for about 4-5th times and even after I notified the branch about other problems I had since using the phone.<br> <br> Regards,<br> Makoloane Masemola