1 reviews | Active since Mar 2015
Bad service and unfair outcome
Dear Sir/Madam<br> I have submitted my cell phone to Menlyn mall branch for repairs past four weeks, and only to receive an sms on 16-03-2015 from the repair centre that I must pay for the damages, whereby I found it unfair, as I'm paying for the phone every month and I didn't damage the phone. I then called the repair centre whereby I got an unfair and rude answer from one of the consultant, which leaves me sad and helpless. I wish this matter to be resolved positively, as I don't have money they have requested and also because I didn't damage the phone. They told me the damage was coursed by liquid and I explained to them that my phone was never exposed to water/steam. I'm very disappointed with the service I get from Mtn after had renewed my contracts for about 4-5th times and even after I notified the branch about other problems I had since using the phone.<br> <br> Regards,<br> Makoloane Masemola
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***