Bad service and treatment

MTN is the most ridiculous customer service provider. They have the most *********** and unknowledgeable call centre staff.<br> Last week i have been calling the callcentre to try and get my statement so that i can see how much i needed to pay, because on the mtn active website they havent been updating my statements since August 2015. Twice i was told they will email me and update my account on the website. i waited and only yesterday(02-11-2015), after i insisted to stay on the phone until i receive the email, i got the email, without all the requested documents.<br> I then made an EFT for the payment. Today(03-11-2015), i receive an sms telling me to pay or my services will be suspended. I usually pay my bills around the 25th of every month, but since they nolonger update my accoutn on the website, i know have to chase getting my statement so i can pay which delays the payments, now they send me these stupid sms. I called again and they say the payment is not reflecting. I made the EFT from my bank account to theirs which is the same bank. They used to email my Statement then they changed their system and sent an email with a link to download the statements which never works.