JAvN
Jacobus Andre van Niekerk

1 reviews | Active since Mar 2015

27 Apr 2015, 19:08

BAD SERVICE AND TOTAL ***********

WRONG AMOUNT TAKEN FROM ACCOUNT<br> <br> 1. December 2014 - R 1180.50 (Account for R 750.00) NO CREDIT FOR DIFFERENCE GIVEN.<br> 2. January 2015 - R 1127.00 (Account for R 750.00) NO CREDIT FOR DIFFERENCE GIVEN.<br> <br> CONTRACT DOWNGRADED TO A R 100.00 AIRTIME + 100 MB CONTRACT AT R 328<br> <br> 3. February 2015 - R 1124.00 (Account for R 328.00) NO CREDIT FOR DIFFERENCE GIVEN.<br> 4. March 2015 - R 1124.00 (Account for R328.00) NO CREDIT FOR DIFFERENCE GIVEN.<br> 5. April 2015 - R 1127.80 (Account for R 3280.00) NO CREDIT FOR DIFFERENCE GIVEN.<br> <br> I have lodge many complaints and inquiries but with no luck. The consultants at the call centre (808) listen to your complaint and then puts the telephone down in your ear. On the 01/04/2015 I have received a statement from MTN via the post for the amount of R 1180.50 (WRONG AMOUNT). On the 24/04/2015 I have received a SMS telling me that the amount owned are R 504.01 (WRONG AMOUNT). The amount that was deducted from my account was R 1124.80 (WRONG AMOUNT). No credit was given for the previous months like the rep**** from MTN stated. MTN is totally ***********. I would like to close my account with immediate effect and move it elsewhere. MTN has l

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2015, 11:56
Official
Hello andre6685,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan

Thank you.
Kagiso
REQ:***