1 reviews | Active since Jan 2014
bad service and to cancel a cellphone contract
I did the upgrade and after a month of using the handset it gave me problems and I took it in for guarantee assessment on the 22/10/2015 and I have been going in to the MTN store (Simmonds str) to find out when will I get the phone back and the have been telling me next week, next week this is five weeks later and I have not receive the handset back so I want to cancel the contract and I don't want the handset as the service I have received with regards to MTN has not be pleasant<br> <br> I will not pay for handset as it is with MTN<br> <br> Since from last week I have requested that they cancel my contract but no one is helping me I don't want anything to do with MTN I spoke to more than 8 people to cancel my contract and no joy my reference ***0 and ***4<br> <br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the store manager to assist with feedback.
Please be advised that the contract only expires 2017-09-21, early termination fee will apply if you require for the contract to be cancelled we do pick up that the sim card is in use.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the store manager to assist with feedback.
Please be advised that the contract only expires 2017-09-21, early termination fee will apply if you require for the contract to be cancelled we do pick up that the sim card is in use.
Kind Regards,
Alice van der Merwe
***